What’s Your Line? A Clear Path to Differentiation within the Marketplace

Posted in Wendy Troupe's Perspectives by Wendy Troupe on May 26th, 2009
 

What’s My Line, an early television show, continues to hold the longest running game show record, winning 3 Emmy Awards for “Best Quiz or Audience Participation Show.” The show had a excellent understanding of what it was and what it represented – this surely contributing to its success. 

Your business success depends on your line. Can you describe your business focus and purpose clearly and memorably? Are you using jargon or plain, but compelling, words? If you find yourself stumbling when asked what you do, consider revising your business description – or elevator speech. 


What’s My Line, an early television show, continues to hold the longest running game show record, winning 3 Emmy Awards for “Best Quiz or Audience Participation Show.” The show had a excellent understanding of what it was and what it represented – this surely contributing to its success. 

Your business success depends on your line. Can you describe your business focus and purpose clearly and memorably? Are you using jargon or plain, but compelling, words? If you find yourself stumbling when asked what you do, consider revising your business description – or elevator speech. 

  • Begin by writing a clear statement (don’t worry about length just now) describing your business and your uniqueness. How are you different from your competitors?
  • Set this aside for a day. Now reread the description, removing all the industry-speak descriptive words, leaving only specific words with clear meaning. Rephrase the jargon so it tells your prospective customer exactly what you will do for her.
  • The Benefits. Why should I hire you? Tell me, clearly and concisely, what you will do for me and how I will benefit from hiring you, not your competitor. Don’t just list your products or services.
  • Write a problem statement. Identify the problem your business solves for a customer. Describe the problem, fully and in simple words.
  • Shorten the description again. This time, make the attempt to get your description to one or two easily-memorized sentences that show you accurately understand your customer’s needs – and can solve their problems. A window cleaning service solves a dual problem for a customer who wants clean windows but who may lack the physical ability and tools to clean windows herself.
  • Test your line on others. You’ll know when you’ve got the best description by their reactions.

Consider expanding your line. Tweak it a bit for tradeshows, business meetings, social get togethers and for your peers and competitors – and especially for your social networking sites. 

 Gayley Knight is a guest blogger for Terametric. She is Founder/Principal of Business Her Way (a social media management company). Delighting in opening the technology world for your company, Gayley draws on her extensive network and personal business experience to simplify your online world. Showing you best social business practices and simple tech tools designed to increase your business visibility brings social media into perspective, saving you time and money. You can contact her directly at http://www.businessherway.net or via email at gayley@mothergeek.com. 

Getting Your Business onto the Web ~ It’s Long Overdue and Never Been More Affordable and Attainable

Posted in Wendy Troupe's Perspectives by Wendy Troupe on May 18th, 2009
 

I’ve been a business owner for over 20 years. An early adapter to the Web, it is fascinating to me that we are still discussing if business needs a web site. Or a blog. Or even email.

Yes and Yes and Yes.

You need a web site, enhanced by your company voice (active content management, which can be easily created and maintained by using blog software), if:

  • You want to reach a global or local audience. Even if you are the local deli, you’ll find non-locals discovering you. They’ll want to send a goody basket to their college student during exam cram week. Or have a bottle of wine delivered as a celebratory gift.
  • Your target customer is online — and they are. They may still get information from other sources (magazines, trade shows, word of mouth), but they will check you out online anyway.
  • You expect customers to find you. Few of us use the yellow pages anymore. It is more convenient to go online — and the information you can provide (times you are open, directions, maps, sale items, coupons) is vastly greater than in a print ad.

Your website does not stand alone. Integrate it into your business plan and your marketing plan. Be consistent in all your messages and your branding.

Consider an interactive web site. Make it easy for your customer to buy your product. With the amazing — and often free — array of WYSIWYG (what you see is what you get) content management tools, software and design elements, this is so easy to accomplish these days — with a polished professional look with reasonable investments of time and money.

Now that you’ve committed to an online part of your business, do schedule in regular maintenance, updates (here’s where that blog comes in), and expanding your reach by promoting your expertise to that whole Wide World out there on the Web.

Gayley Knight is a guest blogger for Great Minds Interactive, LLC. She is Founder/Principal of Business Her Way (a social media management company). Delighting in opening the technology world for your company, Gayley draws on her extensive network and personal business experience to simplify your online world. Showing you best social business practices and simple tech tools designed to increase your business visibility brings social media into perspective, saving you time and money. You can contact her directly at http://www.businessherway.net or via email at gayley@mothergeek.com.

On the Clock – Finding time to Demonstrate Your Expertise in the Social Marketplace

Posted in Wendy Troupe's Perspectives by Wendy Troupe on May 12th, 2009
 

At some time or other, usually in a social setting, you’ve been asked for and given free advice and information. While this may be unavoidable when at a party, when developing a new business relationship, it is vital to clearly state, from the outset, that, as a professional, you get paid for services delivered, including consulting.

It is often accepted practice to meet the first time at no charge. This is the time to say that while this initial meeting is free, the next one will be on the clock. Explain your fee structure and follow the meeting with the fee arrangement in a written letter or formal proposal and contract.

This is how business works. Until now.

Now we are spending lots of time on the social web giving it all away. Hard selling is taboo. Often discussions of rates and paying for information and expertise is also forbidden, especially in social communities.

How to get around this? First, consider your time is money. Share your expertise where you will most likely get feedback and possibly business. Remember that social networking is a marketing and outreach tool. While a lot of C-floor executives are socializing online, this may be a better use of your marketing, human resources, or development staff.

Guest blog. You can still share your expertise and opinion, without having to maintain a blog yourself. This is also a good way to cross-market your work. Write a white paper once or twice a month to share with others in the industries where your clients and customers reside. Do some research to see who is and established blogger with a lot of readers and ask them if they’d like to have a monthly article from you. You’ll save yourself and them time — and they will do a lot of the heavy lifting on the marketing side.

Time management. Take a time management course, hire a consultant, or DIY (do it yourself), but learn the principles of time management – and put them into practice. Set appointments for when you will read and respond to email, list and group discussions, and still enjoy your life, while growing your business.

It is easy to get swept into the vortex of Web 2.0 – to get so caught up, you lose sight of the goal. The way to make it all work for you is to keep your eye on the proverbial clock. Remember you learned what you know from years of education and practical hands on experience. This is your value – and it will be that for others if you make that happen.

Gayley Knight is a guest blogger for GMI. She is Founder/Principal of Business Her Way (a social media management company). Delighting in opening the technology world for your company, Gayley draws on her extensive network and personal business experience to simplify your online world. Showing you best social business practices and simple tech tools designed to increase your business visibility brings social media into perspective, saving you time and money. You can contact her directly at http://www.businessherway.net or via email at gayley@mothergeek.com.

At some time or other, usually in a social setting, you’ve been asked for and given free advice and information. While this may be unavoidable when at a party, when developing a new business relationship, it is vital to clearly state, from the outset, that, as a professional, you get paid for services delivered, including consulting.

It is often accepted practice to meet the first time at no charge. This is the time to say that while this initial meeting is free, the next one will be on the clock. Explain your fee structure and follow the meeting with the fee arrangement in a written letter or formal proposal and contract.

This is how business works. Until now.


At some time or other, usually in a social setting, you’ve been asked for and given free advice and information. While this may be unavoidable when at a party, when developing a new business relationship, it is vital to clearly state, from the outset, that, as a professional, you get paid for services delivered, including consulting.

It is often accepted practice to meet the first time at no charge. This is the time to say that while this initial meeting is free, the next one will be on the clock. Explain your fee structure and follow the meeting with the fee arrangement in a written letter or formal proposal and contract.

This is how business works. Until now.

Now we are spending lots of time on the social web giving it all away. Hard selling is taboo. Often discussions of rates and paying for information and expertise is also forbidden, especially in social communities.

How to get around this? First, consider your time is money. Share your expertise where you will most likely get feedback and possibly business. Remember that social networking is a marketing and outreach tool. While a lot of C-floor executives are socializing online, this may be a better use of your marketing, human resources, or development staff.

Guest blog. You can still share your expertise and opinion, without having to maintain a blog yourself. This is also a good way to cross-market your work. Write a white paper once or twice a month to share with others in the industries where your clients and customers reside. Do some research to see who is and established blogger with a lot of readers and ask them if they’d like to have a monthly article from you. You’ll save yourself and them time – and they will do a lot of the heavy lifting on the marketing side.

Time management. Take a time management course, hire a consultant, or DIY (do it yourself), but learn the principles of time management – and put them into practice. Set appointments for when you will read and respond to email, list and group discussions, and still enjoy your life, while growing your business.

It is easy to get swept into the vortex of Web 2.0 – to get so caught up, you lose sight of the goal. The way to make it all work for you is to keep your eye on the proverbial clock. Remember you learned what you know from years of education and practical hands on experience. This is your value – and it will be that for others if you make that happen.

Gayley Knight is a guest blogger for GMI. She is Founder/Principal of Business Her Way (a social media management company). Delighting in opening the technology world for your company, Gayley draws on her extensive network and personal business experience to simplify your online world. Showing you best social business practices and simple tech tools designed to increase your business visibility brings social media into perspective, saving you time and money. You can contact her directly at http://www.businessherway.net or via email at gayley@mothergeek.com.

Series: Do It Yourself Techniques for Difficult Business Times ~ Will the real Michelle Obama stand up?

Posted in Wendy Troupe's Perspectives by Wendy Troupe on May 5th, 2009
 

Viral communication spreads your message faster than swine flu is able to infect us. Are you controlling your message? Or is someone else?

Branding, especially personal branding, is rapidly moving to the top of my interest list (which includes transparency and security both on and off line). Feeling secure online is impacted by how you brand yourself – how you control the messages about you and your company.

Your blog is an extension of your personality. A consistent message, written in your voice, is your brand. Be yourself. And follow a few simple steps to provide your readers a YOU-nique experience. You’ve heard these before, but they are worth repeating.


Viral communication spreads your message faster than swine flu is able to infect us. Are you controlling your message? Or is someone else?

Branding, especially personal branding, is rapidly moving to the top of my interest list (which includes transparency and security both on and off line). Feeling secure online is impacted by how you brand yourself – how you control the messages about you and your company.

Your blog is an extension of your personality. A consistent message, written in your voice, is your brand. Be yourself. And follow a few simple steps to provide your readers a YOU-nique experience. You’ve heard these before, but they are worth repeating.

  1. Name. Your name is a reflection of your message. If you are not using your own name, select a name that is YOU-nique, and at the same time is short, easy to remember and spell, does not inadvertently spell, sound or look like something you don’t intend when the words are written without spaces – and most importantly will separate your message from those of the vast number of bloggers competing for attention against you.
  2. Focus. Define your blog’s purpose. Stay focused. Use your about page (the most read page on a blog) to go into detail about what readers will find and why they should return. If you have multiple personalities, create separate blogs for each.
  3. Visual Imagery. Brand yourself with color, logo design, fonts, style. And use these every time you create a marketing piece. This is a strong visual part of your brand. I have a client who coaches couples. Her visual brand is a red heart. She always wears something red, even if only a scarf or bracelet, usually with a heart design included. When people think of you, they should have an immediate visual image also.
  4. Identity. If I don’t know who you are, how will I find you? Build brand awareness with publicity. Link to others and ask them to reciprocate. Join social media and networking groups where your message is needed and where your peers are. Comment on other blogs, adding your blog’s name in your comment with a link if possible.
  5. Socnet (social networking). As much as possible, customize your profiles at every socnet site in which you participate.
  6. Transparency. Consistency, your true voice, no hard sell, valuable content, all build from the real you.

This is transparency at is best: building your brand by being yourself.

For more ideas and links, check out ChrisG’s Branding Blog Post Round Up.

Gayley Knight is a guest blogger for GMI. She is Founder/Principal of Business Her Way (a social media management company). Delighting in opening the technology world for your company, Gayley draws on her extensive network and personal business experience to simplify your online world. Showing you best social business practices and simple tech tools designed to increase your business visibility brings social media into perspective, saving you time and money. You can contact her directly at http://www.businessherway.net or via email at gayley@mothergeek.com.

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