Posts Tagged ‘Social Media Analytics’

Will Social Stay ‘Hot’ in 2012? Does It Matter?

Posted in Social CRM, Social Media Marketing, Social Media Metrics, Social Media ROI, Strategy and Analysis by Chris Selland on January 5th, 2012
 

As we enter the New Year, it’s clear that Marketers across both B2C and B2B industries are continuing to invest heavily in Social – as a recent study by IBM indicates.

Yet there are still voices that continue to label Social as a ‘fad’ that will fade in importance in 2012 and beyond. For instance, Vivek Wadhwa predicted that Social will ‘lose its sizzle’ in this past week’s Washington Post.

It’s already happening in fact, as growth of social media usage has begun to slow for upstarts such as FourSquare and stalwarts such as Facebook alike. Silicon Valley has been obsessed with social media and investors have funded hundreds of “me too” start-ups to the tune of billions of dollars. There are social networks for pet owners, all manner of marginal Twitter apps, a ridiculous number of mobile photo-sharing apps, hundreds of apps targeting social media analytics and on and on and on.

Yet, is ‘losing sizzle’ such a bad thing? Or is it a signal that Social is becoming pervasive and mainstream?

There are still plenty of advocates for the value of Social. Forrester analyst William Band recently spoke for the demonstrated value of Social in Forrester’s The Top Thirteen Customer Management Trends for 2012:

More social CRM use cases spotlighting demonstrable business value will emerge. Forrester’s annual Groundswell Awards showcases hundreds examples of how organizations use Social Computing — for example, in market research, customer self-service, and product development.

Salesforce.com claims that 2011 was the year that Social already went mainstream.

Salesforce.com VP of Strategy John Taschek suggested in his recent blog post that ‘The Social Revolution Has Just Begun’ (and agreed with my comments that while pundits and others may overstate change in the short-term, we are understating it in the longer-term).

I could go on and on, presenting various opinions on how ‘hot’ or not Social is and will be. While investors will care (in large part to justify the stratospheric valuations many Social companies are receiving), it’s not clear at all why companies seeking to leverage Social should.

Then what does matter? Gary Vaynerchuk (i.e. @garyveedoes his usual very direct job of getting to the heart of what does matter, in this recent Inc. Magazine piece.

Social-media marketing’s monetization will come, too, he says. “People don’t want to embrace culture shifts because it’s not going to happen in the next 20 minutes,” he says.

“When I hear people debate the ROI of social media? It makes me remember why so many business fail,” Vaynerchuk says. “Most businesses are not playing the marathon. They’re playing the sprint. They’re not worried about lifetime value and retention. They’re worried about short-term goals.”

So what should you be doing? Think long term, and consider how you can earn life-long customers. Says Vaynerchuk, “Social-media marketing is like going Beyonce on your customers. You’ve got to put a f—ing ring on it.”

In other words, for those of you trying to use it, don’t do Social because it’s ‘hot’. Do it because it’s about your customers and the value of their long-term relationship with you. In the words of Nick Cifuentes of ClickZ:

The long-term effect here is what makes social media more valuable than any other form of marketing. It connects with every part of your organization’s business.

As ‘Social’ continues to become mainstream and pervasive, we will likely no longer call it out as a special ‘hot’ category any more. Even the skeptical Wadwha admits to this:

Just as location-based applications became a “feature” rather than the “big thing,” social media will live on and become an integral part of what we do.

Exactly.

Terametric Friday: Top Stories in Social Media

Posted in Social Media Analytics, Social Media Metrics, Social Media ROI, Top Stories, Twitter ROI by Kim Cole on September 2nd, 2011
 

Welcome to Friday, September 2, 2011, edition of “Top Stories in Social Media ROI.” This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel. Our top stories for today feature analytics, Twitter and measuring ROI:

Why Twitter can provide a better ROI than Facebook

According to Compete: Twitter is more effective at driving purchase activity than Facebook. 56% of those who follow a brand on Twitter indicated they are “more likely” to make a purchase of that brand’s products compared to a 47% lift for those who “Like” a brand on Facebook. This is further evidence that marketers can drive ROI with Twitter by engaging followers through compelling content.  So for all you marketers who have been ignoring Twitter and going with Facebook because of numbers you maybe missing a great opportunity to increase the ROI of your social media.

33% of B2B Marketers Don’t Measure Marketing ROI [Data]

Eek! Did you read that title? Um…there’s something wrong with this picture. To put it bluntly, if you’re a marketer and you’re not reporting your return on investment to your company’s executives, then you have a problem. 

Using Analytics as the Backbone of Social Media Marketing Campaigns, Convertiv Drives Results

Marketers stand at a pivotal point in their understanding of integrated social/mobile marketing strategies. It’s no longer a questions of what and why, but more of how to implement a successful strategy.

Take a Peek at Optimizer

Posted in Optimizer for Twitter, Social Media Analytics, Social Media Marketing, Social Media ROI, Twitter Marketing, Twitter ROI by Kim Cole on August 31st, 2011
 

I thought I would give you an update on the recent progress here at Terametric. We’re moving along with our newest app, Optimizer for Twitter.  This is an amazing product designed to help you calculate and improve your Twitter ROI.

We’ve successfully completed our beta program and are continuing to fine-tune our app.  Our tech team has added amazing features that will help you not only measure how effective each tweet is, but also suggest the most optimum time to send that tweet.

If this hasn’t piqued your interest, this may help:  We’re offering a Pre-Launch Special to the first 100 qualified applicants for our free 30-day trial before September 7, 2011.  If you qualify, you’ll receive a 30% discount off our regular price.

So if you’re looking to Optimize your Twitter marketing by being found by more prospects, identifying & connecting with key influencers, and converting them into leads and paying customers, sign up for our free trial.

Space is limited! Insert the special discount code “optimize30″to be eligible for your 30% discount. There is no obligation to purchase, but to be eligible you must request your trial on or before September 7.

Thanks for reading and we look forward to working with you!

@kimberlyAcole

@terametric

Calculating Social Media ROI

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI by Kim Cole on August 24th, 2011
 

 

As we all know, social media is the latest Internet phenomenon. And social media marketing is the latest twist on the age-old pursuit of gaining more customers and market share, driven by perhaps one of the most ancient of all desires to be the best! (OK I really meant greed but that seemed a little too harsh.)

Social media is even being offered at college campuses around the US.  In fact the Boston Business Journal reported today on a top-ten list of colleges for social media savvy.

One aspect of being social media savvy is knowing how to measure your progress and understand your return on investment (ROI).  The Internet is the most measurable medium even invented, yet marketers and business leaders continue to complain the calculating their ROI is difficult or impossible. 

Please join us for a free webinar for Calculating Social Media ROI with Paul Gillin. In this presentation, Paul Gillin – author of ‘The New Influencers’, ‘Secrets of Social Media Marketing’ and his latest ‘Social Marketing to the Business Customer’ will offer a framework for measuring ROI using three simple criteria that can be applied to everything from Twitter to customer communities.

Additionally our own Chris Selland of Terametric will take us through examples of companies who today are applying these principles, and showcases real-world examples of how social marketing efforts are being measured to help companies pinpoint their ROI.

 Details of the webinar:

Date:  Thursday September 8, 2011

Time:  12:00 – 1:00 EDT

RSVP: Click Here to Join

Looking forward to a great event, hope you can make it!!  If you have any questions for our presenters, please post them in the comment section and we’ll be sure to get answers for you.

Terametric Friday: Top Stories in Social Media

Posted in Social Media Marketing, Social Media Metrics, Twitter Marketing, Twitter ROI by Kim Cole on August 12th, 2011
 

Welcome to the Friday, August 12, 2011, edition of “Top Stories in Social Media ROI.” This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel. Our top stories for today feature an eclectic mix of social media marketing tips.

 

The ROI of Social Media

What’s the return on investment for your social media. It certainly depends upon what you are trying to accomplish with your social media campaign. Are you trying to build community, develop brand recognition or loyalty, drive sales or encourage sharing of your content or ideas? Every approach will require a different strategy…and a different way to gauge response. Read on.

Generate, Segment, Target: Revitalize Your Market Strategy

We’ve heard it all before: The customer is always right. A satisfied customer is a loyal customer. Customer, customer, customer. But, it’s true, the customer is the heart of any business; and in today’s super-competitive business economy few things are as crucial to a company’s bottom line as pleasing its customers. Which is why, according to an article by eMarketer.com, 64% of marketers are planning on using their budgets to improve customer segmentation and targeting

Social Media Marketing Checkup

With budget season around the corner, is your social media marketing on track to achieve its business objectives? Your social media marketing assessment should be done in the context of your overall marketing mid-year checkup.  Here’s a five-point social media marketing checklist to assess how you’re doing so far this year. Bear in mind where your firm is on the social media adoption curve as you answer these questions.

Begin at the End to Find ROI

Posted in Content Marketing, Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI by Kim Cole on August 1st, 2011
 

 

Dorothy had it right on her journey to Oz, by starting at the beginning of the yellow brick road.  But we’re not in Kansas any more are we?  What does where you start have to do with social media anyway?  Read on to find my take on where to start with social media advertising.

According to some recent research discussed by eMarketer, it seems that advertisers are utilizing social media successfully, now more so than ever.  About half of those surveyed currently using SM advertising are satisfied with their results.

 

The May 2011 research from The Pivot Conference and Brian Solis found that two-thirds of marketers surveyed were already conducting social media advertising activities.  More than 90% have advertised on Facebook, and 78% have used Twitter to advertise. 

Most agreed that these efforts would prove very valuable, and 54% of those currently running ads were satisfied.  eMarketer estimates that Facebook and Twitter will make $2.19 billion and $140 million, respectively, in US revenues this year.  I totally respect eMarketer and I’m sure they’re right on with their estimates, which is great news for Facebook and Twitter.  But the question I have is, do the companies buying ads know whether or not they are getting a good return on their Social Media advertising dollar? 

In order to answer this question, a well-crafted campaign needs to be established.  And as with all good plans, (wait for it….) you should begin at the end, instead of the beginning.  You need to set your campaign goal first (increase web traffic, increase leads, more sales, increased customer satisfaction etc.) and then pick the metrics to measure that goal.  You need to decide how you will collect the data behind the metric as well.  There are many companies that can assist you with this, some free, some that charge fees, and all this should be taken into consideration when you finally calculate your ROI. 

So before you jump on the social media advertising bandwagon, begin at the end to make a good start.  For a great ROI checklist to help with your planning, click here. 

Good luck with your social media marketing and thanks for reading!

@KimberlyACole

Terametric Friday: Top Stories in Social Media

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI, Top Stories, Twitter ROI by Kim Cole on July 29th, 2011
 

Welcome to Friday, July 29, 2011, edition of “Top Stories in Social Media ROI.” This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel. Our top stories for today feature social media metrics and a great article about using Twitter to boost social media ROI.  I particularly enjoyed the post from Social Media Examiner and the interview from Wells-Fargo and how they use Twitter and Twitter metrics to improve customer satisfaction.

 

The Greatest Social Media Campaign In The World: This Is Just A Tribute

 The question remains though on how to measure the success of a social media campaign and verify its “greatness”. First, there appears to be two common themes surrounding those that are struggling with measurement – they lack a strategy with clear objectives and/or do not properly define the metrics for success.

 Politics, Twitter & the Lessons for Marketers

As marketers struggle with the best ways to use social media and measure their impact, two recent political experiments with Twitter offer some insights.

How Wells Fargo Tracks Twitter Interactions

Kimarie shares how Wells Fargo uses Twitter to improve customer support. You’ll also discover how she documents Twitter interactions to monitor customer sentiment and uses the data to develop a business case for social media investment.

Terametric Friday: Top Stories in Social Media

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI, Top Stories, Twitter ROI by Kim Cole on July 22nd, 2011
 

Welcome to Friday, July 22, 2011, edition of “Top Stories in Social Media ROI.” This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel. Our top stories for today feature social media metrics and a bonus article about social meida marketing vs. traditional marketing:

 

Measure What Matters

More than once in recent weeks I’ve participated in (or overheard out of the corner-of-an-ear) discussions on how time-consuming social media has become, what the payoff might be, and when it might be realized. And I would certainly be surprised if many of you haven’t asked some version of these same questions of yourself or others.

What is Engagement in Social Media?

I’ve been working on an article on engagement in social media for a top marketing journal and I’ve been really struggling to get a handle on the topic — much more so than normal.

The ROI of Social Media

Unless you’ve been living under a rock for the past five years, you’ve no doubt at least heard of social medial sites like Facebook. Twitter, YouTube and LinkedIn.  Ten years ago, you had to have a listing in the Yellow Pages to be considered a legitimate business; five years ago, you had to have a website to be taken seriously; now, it is essential that you have a s social media presence if you want your business to survive and even thrive.

Bonus:

Social Media Or Traditional Marketing? It Depends.

One question I constantly get from CMOs and other marketing pros these days is “How much of my spend should I be shifting to social-media marketing?” I’ve read a ton of stuff lately about this topic and I’m happy to recommend an excellent thread on Quora entitled “How would you measure the ROI in social media?” To date, 42 contributors have supplied answers to the question, along with links to many great additional resources. But what’s perfectly clear is that the answer is more or less “It depends.” It depends on what your program objectives are…

Are you Cooking the Social Media Books?

Posted in Optimizer for Twitter, Social Media Analytics, Social Media Marketing, Social Media Metrics, Twitter ROI by Kim Cole on June 28th, 2011
 

I read a great post today on socialnetconomy that talked about measuring social media ROI.   This topic is near and dear to us at Terametric.  This blog pointed out that increasing your Twitter Followers and Facebook Fans by purchasing them may boost your metrics today, but in the long run, you will dilute your true influence and damage your brand reputation.  The may be a quick way to “cook the Social Media Books” but what happens the next time you need to give a report to the CMO and your brand identity is suffering?

Personally, I don’t have many followers on Twitter yet, nor do I follow that many people.   But the followers I do have (and those that I follow) I have cultivated organically, and I know that the people are real, and are involved in social media.   My followers can count on me to deliver quality tweets revolving around social media measurement because that’s what Terametric is all about.  This is how you build your brand reputation and it takes time.  But it will pay dividends in the long run by ensuring that your voice can be trusted, and your community will be loyal.  And after all, that’s what we all strive for, loyal and happy customers.

You need to put in the time to develop relationships and develop a tangible and consistent brand that your community can rely on.  That way you will be able to trust the data that you gather when you’re calculating social media ROI.  You want to know what your customers are thinking or feeling about you, not random followers or fans.

I’d be interested in hearing how long it took you to build up your community to a “Critical mass” so leave us a comment below, and if you’d like to know more about, Optimizer for Twitter that will help you maximize your social media efforts by offering suggested followers and helping you focus you tweets based on real-time data click on the link.

Thanks for reading!

@KimberlyACole

Social Customer Relationship Management: Does It Really Matter?

Posted in Social CRM, Social Intelligence, Social Media Analytics, Social Media Marketing by Kim Cole on June 20th, 2011
 

Customer relationship management (CRM) is an important part of business in today’s social world.  Social CRM (SCRM for short) means going beyond the traditional tactics of tracking direct customer interactions to include details about a person’s social circle that may reveal insights that yield additional business value. By tapping into conversations, we learn more about customers, identify new prospects and anticipate market shifts before they hit us between the eyes. Social CRM also involves building rich relationships between businesses and their customers that transcend traditional marketing and support interactions.

SCRM is a controversial topic, however. Some people believe that it’s only traditional CRM in another skin. Others believe it’s a transcendent way to redefine the way companies do business.

Join IBM Info Boom for an interactive Twitter chat on the topic of Social CRM with our own expert, Chris Selland @cselland on Tuesday, June 21, 2011 from 2:00 – 3:00 p.m. EDT (6:00 – 7:00 p.m. GMT). Use Twitter hashtag #IBSCRM.

In this Twitter chat, the following issues will be discussed:

  • How do you use Twitter (specifically) and social media generally for business benefit?
  • Where do ’social’ and ‘CRM’ strategies and technologies come together? What are the integration points?
  • How do you choosing among the many analytics/monitoring solution that claim to enable social CRM?
  • How do you put social analytics into action?
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