Posts Tagged ‘Social Media ROI’

Will Social Stay ‘Hot’ in 2012? Does It Matter?

Posted in Social CRM, Social Media Marketing, Social Media Metrics, Social Media ROI, Strategy and Analysis by Chris Selland on January 5th, 2012
 

As we enter the New Year, it’s clear that Marketers across both B2C and B2B industries are continuing to invest heavily in Social – as a recent study by IBM indicates.

Yet there are still voices that continue to label Social as a ‘fad’ that will fade in importance in 2012 and beyond. For instance, Vivek Wadhwa predicted that Social will ‘lose its sizzle’ in this past week’s Washington Post.

It’s already happening in fact, as growth of social media usage has begun to slow for upstarts such as FourSquare and stalwarts such as Facebook alike. Silicon Valley has been obsessed with social media and investors have funded hundreds of “me too” start-ups to the tune of billions of dollars. There are social networks for pet owners, all manner of marginal Twitter apps, a ridiculous number of mobile photo-sharing apps, hundreds of apps targeting social media analytics and on and on and on.

Yet, is ‘losing sizzle’ such a bad thing? Or is it a signal that Social is becoming pervasive and mainstream?

There are still plenty of advocates for the value of Social. Forrester analyst William Band recently spoke for the demonstrated value of Social in Forrester’s The Top Thirteen Customer Management Trends for 2012:

More social CRM use cases spotlighting demonstrable business value will emerge. Forrester’s annual Groundswell Awards showcases hundreds examples of how organizations use Social Computing — for example, in market research, customer self-service, and product development.

Salesforce.com claims that 2011 was the year that Social already went mainstream.

Salesforce.com VP of Strategy John Taschek suggested in his recent blog post that ‘The Social Revolution Has Just Begun’ (and agreed with my comments that while pundits and others may overstate change in the short-term, we are understating it in the longer-term).

I could go on and on, presenting various opinions on how ‘hot’ or not Social is and will be. While investors will care (in large part to justify the stratospheric valuations many Social companies are receiving), it’s not clear at all why companies seeking to leverage Social should.

Then what does matter? Gary Vaynerchuk (i.e. @garyveedoes his usual very direct job of getting to the heart of what does matter, in this recent Inc. Magazine piece.

Social-media marketing’s monetization will come, too, he says. “People don’t want to embrace culture shifts because it’s not going to happen in the next 20 minutes,” he says.

“When I hear people debate the ROI of social media? It makes me remember why so many business fail,” Vaynerchuk says. “Most businesses are not playing the marathon. They’re playing the sprint. They’re not worried about lifetime value and retention. They’re worried about short-term goals.”

So what should you be doing? Think long term, and consider how you can earn life-long customers. Says Vaynerchuk, “Social-media marketing is like going Beyonce on your customers. You’ve got to put a f—ing ring on it.”

In other words, for those of you trying to use it, don’t do Social because it’s ‘hot’. Do it because it’s about your customers and the value of their long-term relationship with you. In the words of Nick Cifuentes of ClickZ:

The long-term effect here is what makes social media more valuable than any other form of marketing. It connects with every part of your organization’s business.

As ‘Social’ continues to become mainstream and pervasive, we will likely no longer call it out as a special ‘hot’ category any more. Even the skeptical Wadwha admits to this:

Just as location-based applications became a “feature” rather than the “big thing,” social media will live on and become an integral part of what we do.

Exactly.

Calculating Social Media ROI

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI by Kim Cole on August 24th, 2011
 

 

As we all know, social media is the latest Internet phenomenon. And social media marketing is the latest twist on the age-old pursuit of gaining more customers and market share, driven by perhaps one of the most ancient of all desires to be the best! (OK I really meant greed but that seemed a little too harsh.)

Social media is even being offered at college campuses around the US.  In fact the Boston Business Journal reported today on a top-ten list of colleges for social media savvy.

One aspect of being social media savvy is knowing how to measure your progress and understand your return on investment (ROI).  The Internet is the most measurable medium even invented, yet marketers and business leaders continue to complain the calculating their ROI is difficult or impossible. 

Please join us for a free webinar for Calculating Social Media ROI with Paul Gillin. In this presentation, Paul Gillin – author of ‘The New Influencers’, ‘Secrets of Social Media Marketing’ and his latest ‘Social Marketing to the Business Customer’ will offer a framework for measuring ROI using three simple criteria that can be applied to everything from Twitter to customer communities.

Additionally our own Chris Selland of Terametric will take us through examples of companies who today are applying these principles, and showcases real-world examples of how social marketing efforts are being measured to help companies pinpoint their ROI.

 Details of the webinar:

Date:  Thursday September 8, 2011

Time:  12:00 – 1:00 EDT

RSVP: Click Here to Join

Looking forward to a great event, hope you can make it!!  If you have any questions for our presenters, please post them in the comment section and we’ll be sure to get answers for you.

Terametric Friday – Top Stories In Social Media ROI

Posted in Social Media Marketing, Social Media Metrics, Social Media ROI, Top Stories, Twitter ROI, Uncategorized by Kim Cole on July 15th, 2011
 

Welcome to Friday, July 15, 2011, edition of “Top Stories in Social Media ROI.” This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel. Our top stories for today feature social media factoids:

 

 

15 Things I Have Learned After One Year on Twitter

Our business has benefited from the exposure. We’ve generated leads and made sales. We have networked and colaborated with other businesses, and we’ve connected with people within our industry. Our social presence has also helped our SEO. Twitter has driven people to our blog, and most open a few pages on our site. Social media works.

10 case studies that prove the ROI of social media

The question of whether or not social media drives ROI still plagues many marketers and brands. The issue is not always as straightforward as it seems, as there are multiple ways to measure the benefits of social media and it isn’t as simple as looking for a direct sales return at one end, with the social media imput at the other. Smart tracking and measuring is needed to fully capture the benefit of a social media campaign and while looking for direct ROI is one way to do it, there are other values to be measure from social media marketing,
 

Too Busy for Social Media Marketing Could Be Fatal

I suggested that he add some social network marketing initiatives, and his answer was he is “too busy.” He is not alone, according to a recent study, which concludes that only 47% of companies use social media today for marketing, despite the fact that 78% of executives polled feel it’s critical for success.

Join Us With Chris Pollara For Our Next #TwitterROI Chat

Posted in Social Media Marketing, Social Media ROI, Twitter Chats, Twitter Marketing, Twitter ROI by Kristen Johnson on July 8th, 2011
 

We’re excited to say that our first #TwitterROI chat was a success! We plan to continue these Twitter chats on a weekly basis in order to gain more insight from various Terametric customers and social media experts by exchanging ideas and sharing methods to help you uncover the secrets of Twitter marketing ROI and success!

We will be kicking off our second #TwitterROI chat Tuesday, July 12, at 1PM EST! RSVP Today!

Last week, we featured Kevin Palmer, Senior Director of Online Marketing for The Clymb. If you missed last weeks Twitter chat, you can get caught up onwhat you missed here in the transcript.

Our next #TwitterROI chat will feature Chris Pollara, CEO and founding partner at Convertiv, a full-service social media strategy and engagement agency that helps brands improve their customer communications and relationships by creating engaging experiences for consumers. Chris is an extremely knowledgeable and personable executive in the social media industry who has a blend of start-up and corporate experience under his belt. Chris has dedicated his career to helping companies unify their technical vision with clear business objectives. His expansive knowledge and experience will make for an exciting and effective #TwitterROI chat where Chris will share with us his secrets for successfully driving ROI with Twitter!!

Each week our Twitter chats will focus on the Drivers of Twitter ROI. We will release a list of discussion questions to mediate the chat. After that we’ll open it up for your questions and do our best to answer all we can! This week, we decided that rather than providing our questions for Chris, we wanted to hear what YOU wanted to know about driving Twitter marketing ROI and success!

We would like to invite you to submit you questions to be selected for this weeks #TwitterROI chat! What would you like to learn from Chris?

In the time leading up to the Twitter Chat on July 12th, we ask that you leave questions and comments here directly in our blog. You can also get your questions heard through Twitter by using the hashtag #TwitterROI or post them on our Facebook page. This way we can answer all of YOUR questions about the drivers of Twitter ROI!

If you would like to get a better idea of how our Twitter chats work, you can review the rules and guidelines here. We will soon post the discussion questions to be featured this week…stay tuned!

Terametric Friday: Top Stories in Social Media ROI

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI, Top Stories by Kim Cole on July 1st, 2011
 

Welcome to Friday, July 1, 2011, edition of “Top Stories in Social Media ROI.”  This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel.  Our top stories for today feature social media metrics:

 

How Do You Measure Your Social Media ROI?

Surprisingly, more business are offering a quick marketing recipe these days: buy twitter followers and Facebook fans. In the era of social networks, where the word “social” is key and where companies have an incredible opportunity to listen to their audience and learn from what their clients have to say, there is still a shortcut for lazy marketers who just care aboout delivering numbers and not results.

The Seven Performance Metrics that Matter Most

In an era of constantly evolving technologies and platforms, companies need a bulletproof game plan for measuring their digital marketing programs. But standing in their way is a big challenge, according to Digital Impact: The Two Secrets to Online Marketing Success, a new book written by eMarketer CEO and co-founder Geoff Ramsey and Vipin Mayar, EVP of McCann Worldgroup.

Social media needs new model

NEW YORK: Brand owners that most effectively transform themselves into “social enterprises” stand to gain substantial benefits, a study has argued.

Research firm Gartner predicted the 20% of corporations using social media for more than just marketing will lead their industries in terms of revenue growth by 2015.

Currently, however, many attempts to leverage Web 2.0, like Facebook brand pages and building internal networks via platforms like Yammer, fall short.

Are you Cooking the Social Media Books?

Posted in Optimizer for Twitter, Social Media Analytics, Social Media Marketing, Social Media Metrics, Twitter ROI by Kim Cole on June 28th, 2011
 

I read a great post today on socialnetconomy that talked about measuring social media ROI.   This topic is near and dear to us at Terametric.  This blog pointed out that increasing your Twitter Followers and Facebook Fans by purchasing them may boost your metrics today, but in the long run, you will dilute your true influence and damage your brand reputation.  The may be a quick way to “cook the Social Media Books” but what happens the next time you need to give a report to the CMO and your brand identity is suffering?

Personally, I don’t have many followers on Twitter yet, nor do I follow that many people.   But the followers I do have (and those that I follow) I have cultivated organically, and I know that the people are real, and are involved in social media.   My followers can count on me to deliver quality tweets revolving around social media measurement because that’s what Terametric is all about.  This is how you build your brand reputation and it takes time.  But it will pay dividends in the long run by ensuring that your voice can be trusted, and your community will be loyal.  And after all, that’s what we all strive for, loyal and happy customers.

You need to put in the time to develop relationships and develop a tangible and consistent brand that your community can rely on.  That way you will be able to trust the data that you gather when you’re calculating social media ROI.  You want to know what your customers are thinking or feeling about you, not random followers or fans.

I’d be interested in hearing how long it took you to build up your community to a “Critical mass” so leave us a comment below, and if you’d like to know more about, Optimizer for Twitter that will help you maximize your social media efforts by offering suggested followers and helping you focus you tweets based on real-time data click on the link.

Thanks for reading!

@KimberlyACole

Terametric Friday: Top Stories in Social Media ROI

Posted in Influence, Social Media Analytics, Social Media ROI, Top Stories, Twitter ROI by Kim Cole on June 17th, 2011
 

Welcome to Friday, June 17, 2011, edition of “Top Stories in Social Media ROI.”  This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel.  Our top stories for today feature tips for implementing successful social media marketing:

 

 Is  Klout a Good Measure of Your Social Media Influence

Have you used Klout?  Can it really tell you how influencial people are on line?  Can it be gamed?

 Influencer Marketing;  Facts and Miscomprehensions

The fact that consumers rely on opinions of peers, so-called influencers and (often unfortunately) celebs offers opportunities for marketers but threats for them and for consumers. The importance given by people to the opinions of others is well known by now. We pay a great deal of attention to what complete strangers say and think.

 The REAL Cost of Social Media for Business

One of the worst things anyone can believe about social media as it pertains to business is that it’s free. Just because using Facebook, Twitter, and YouTube require no money, the “cost” of social media done right is far greater. With that said, is it worth the investment of time, sometimes money, and often emotional distress?

Terametric Friday: Top Stories in Social Media ROI

Posted in Social Media Marketing, Social Media ROI, Top Stories, Twitter ROI by Kim Cole on June 10th, 2011
 

Welcome to Friday, June 10, 2011, edition of “Top Stories in Social Media ROI.”  This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel.  Our top stories for today feature tips for implementing successful social media marketing.  We also have a bonus story about ROI, we couldn’t resist!

 

7 Steps to the Perfect Social Media Plan

 via @socialmedia2day

Many business leaders wanting to get social dream about it.  They think they need it. The social media magic template. The one that includes the perfect strategy, tactics and themselves as the social hero of their company and social superstar of their market niche

8 Strategies to Ensure Success on Twitter

via moomkin.com

Most of the tactics and strategies of the social networking media remain the same irrespective of the fact that you are trying to get thousands of followers or your aim is to foster and deepen bond within a tightly knit community. Nevertheless, social media marketing remains as the go-to source for many companies as the ultimate marketing mechanism.

Social Media Marketing Checklist

Via @toprank

While putting together a presentation recently, I assembled a simple check list of considerations for a social media marketing effort.  We’ve written quite a bit about developing a social media roadmap, strategy and measurement in the past, but there are some important questions to answer when it comes to realizing what’s involved.  Companies can test and run tactics in silos but eventually, there will come a time when efforts need to be coordinated

Social Media ROI: Return on Influence

Via @VictorGaxiola

If 2010 was the year that corporations and individuals accepted the fact that social media was not longer a fad, 2011 will be remembered as the year that a return was expected. It’s not surprising that something so popular would be expected to be profitable. How else could you justify the expense in time spent participating. 

Three Tips for Smart Marketers

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI, Uncategorized by Kim Cole on June 8th, 2011
 

As busy marketing professionals, we’re always struggling to balance our daily workload.  And it’s sometimes hard to prioritize all our responsibilities.  Here’s thee quick tips that might make things a little easier and help you be successful:

1)      Go Social

A recent CIO White Paper detailing research completed by MarketingSherpa found that CMO’s plan on spending more on social marketing throughout 2011.  In fact, 75% of those surveyed plan to spend more than they did in 2010, and 41% will be spending 20-50% more than last year.  So if you haven’t already entered the social marketing arena, it’s time to; and if you’re already there, you should boost your presence.  Additionally, 56% of those surveyed listed increasing their company’s web traffic through social medial integration as the most important objective for social media.

 

2)      Chose Your Marketing Metrics Wisely

Let’s face it.  Marketing is often seen as a cost center, and the sales department usually gets the glory of closing the deal.  It’s important to demonstrate how the marketing department’s efforts enhance the bottom line for both job security, and getting a share of the annul budget.  To do that, you need to talk in terms that upper management understands.  MarketingSherpa Marketing Benchmark Survey supports this;

 Q. What have you found to be the best tactics for delivering value from Marketing to Senior-level executives or the C-Suite of your organization? 

Marketing Research Chart: Delivering marketing value to the C-Suite

MarketingSherpa.com Chart of the Week

 

And demonstration ROI with social media marketing isn’t always easy.  That’s why it’s important to pick and monitor metrics that can help you demonstrate ROI.

3)      Social Optimization

In order to continue to provide value to your organization, you need to keep your social media marketing functioning at the most optimal level.  To do that you must keep your finger on the pulse of social media daily.  You should be routinely checking your brand’s sentiment and influence over time, and comparing that to your competitors.  You should address any negative feelings honestly and quickly to resolve any problems and capitalize on any competitor failings.   Remember, the power is now in the hands of the consumers, and any attempt to ignore a problem has the potential of going viral.

And if you’re going to launch a social media campaign, optimization is even more critical.  You should have a plan in place that lists the duration, objectives and metrics you will be monitoring in order to prove ROI.  Here’s a great guide if you chose Twitter for your social media campaign.

These three tips have helped me, and I hope they are useful to you.  I’d love to hear your marketing tips, so please leave a comment, or send us an email.

Thanks for reading!

Kim

@KimberlyACole

Engage@terametric.com

Terametric Friday: Top Stories in Social Media ROI

Posted in Social Media Analytics, Social Media Marketing, Social Media Metrics, Social Media ROI, Top Stories, Twitter Marketing by Kim Cole on June 3rd, 2011
 

Welcome to Friday, June 3, 2011, edition of “Top Stories in Social Media ROI.”  This is Terametric’s series where we keep you updated on the critical evolution of marketing Return on Investment in the Social Media Channel.  Our top stories for today feature using Twitter as an effective Marketing Tool and of course, ROI:

 

 Twitter central to Avaya’s marketing strategy

Avaya Inc. has seen social media, particularly Twitter, become an increasingly important part of its marketing in the past year. The business communications solutions company has used Twitter for everything from developing internal communication to closing sales.

The 6 Step Process for Measuring Social Media

What makes measuring social tricky is that HOW your company uses social media changes the metrics that makes sense for you.  Remember, the goal is not to be good at social media, but to be good at business because of social media. Thus, you first have to understand your business level objectives, and how social media can support them.

There really is an ROI in Social Media – I’ve seen it!

I really don’t get it. I recently saw an article from MarketingSherpa that said 62% of CMO’s believe that social media marketing will pay off … eventually! That’s 6 out of every 10 CMOs. All I can say is what are you reading and where are you hiding yourself?

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